How to order:
Over the internet on our secure web site.
By Phone: Call 1-617-497-0770 Monday-Friday 9am-6pm, Saturdays 9am-12noon, EST.
By Mail: Please send to Lamp Glass, PO Box 1387, Arlington, MA, 02474-0022
Include your order, your name, complete address, daytime phone number, email, VISA or MC number and/or enclosed check.
Credit Cards Accepted: MasterCard, VISA, American Express, Discover and Paypal
As of 8/1/09, Massachusetts residents will be charged 6.25% state sales tax.
Shipping: We ship via UPS or USPS. Please give both your US Postal Service delivery address as well as your UPS street address so we may determine the best way to send your order.
Shipping charges are given below. Our shipping charges are calculated using average weights and order totals. If we find that the actual shipping is significantly less that what you have been charged, we will refund the difference.
| Dollar Amount of Order | Shipping Charge | To Alaska or Hawaii |
|---|---|---|
| 0-$20.00 | $8.00 | $10.00 |
| $21-35.00 | $9.00 | $11.50 |
| $36-49.00 | $10.00 | $13.00 |
| $50-75.00 | $11.50 | $16.00 |
| $76-99.00 | $13.00 | $19.00 |
| $100+ | $25.00 | $25.00 |
| $150+ | $35.00 | $35.00 |
All international orders, as well as orders to Hawaii and Alaska, are shipped via USPS Priority Mail.
Expedited shipping is also available. Please contact us for charges.
Cancellation of orders: Orders must be cancelled within 24 hours of being placed. If the cancellation is received after that time and the order has been sent, it can be returned and credit will be given for the value of the shade(s). Shipping in either direction is the responsibility of the customer.
Return policy: Your complete satisfaction is guaranteed. Simply return the item in its original condition within 30 days of receipt. You will be refunded for the cost of the shade. We are sorry that we cannot refund shipping in either direction.
Breakage: Although our packers have had years of experience and double-box all glass with bubble wrap or styrofoam peanuts, occasionally breakage does occur. If you receive a broken shade, please contact us immediately via email (lamps@lampglass.nu) or by phone (617-497-0770). Be sure and keep all of the packaging and the broken item(s) for 5 business days so that we may process a claim through UPS. We will replace the shade as quickly as possible.
Store Privacy Policies: We respect your privacy. Any information you submit to us will not be sold, traded, or given to any third party.
When you place an order with Lamp Glass through our website, your information is transmitted over a secure server. All information is encrypted before it is transmitted using SSL technology through VeriSign, the most recognized name in internet security.
